1. FREE-SHIPPING IN CANADA


We offer FREE SHIPPING on all orders within Canada that include a Berkey system.  All other orders have a flat shipping rate of $15.  Some exceptions may apply for remote locations. All orders ship via Canada Post Expedited Parcel service within 1-3 days from receipt of order.  Depending on where you live, you should receive your order within 3-8 work days after confirming your order. You will be contacted by our customer service if there is an unexpected delay with your order. 

When your order ships out, you will be notified by email and a Canada Post tracking number will be provided. You will be able to track your shipment on Canada Post’s website.  If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up.

2. INTERNATIONAL SHIPPING

Shipping Worldwide is available. Please visit the Contact Us section to send us your mailing address and contact information and items you would like to purchase, and we will respond with a shipping quote. Please note that the buyer will be responsible for all shipping charges as well as import fees such as customs, duties, taxes, insurance, etc.



3. UNDELIVERABLE PARCELS

If a package is not picked up from the local post-office in the prescribed amount of time and Canada Post returns an order to us, or in the case of a returned shipment due to incomplete or inaccurate address you provided at the time of order, the customer will be responsible for shipping charges in both directions.  Please note, Canada Post does not allow us to make changes to your shipping address once a package has been shipped. 



4. WARRANTY CLAIMS

Upon receiving your Berkey products, if you notice that there is a missing item, or if an item is damaged or defective, contact Aqua Berkey Filters and we will take care of filing the warranty claim with the manufacturer and getting the product replaced.  See Warranty Information for more details.



5. RETURNS / EXCHANGE POLICY


We rarely get return requests on our Berkey products, but sometimes people realize that they have purchased the wrong size and would like to exchange their Berkey.  Whatever the reason may be, Aqua Berkey Filters will accept the return or exchange of an unopened/unassembled Berkey at 100% value if the return request is made within the first 30 days after purchase. 

You must contact us by phone or email to get a return authorization from us prior to returning the goods.  Return shipping to Aqua Berkey Filters is at the buyer’s expense unless there was an error made by us.

Once we receive the returned order from you, we will inspect the goods and if they are unused and returned in the original retail box/packaging, we will reimburse 100% of what you paid, less outbound shipping charges we incurred in sending you your order.  If an item is returned used or damaged by personal handling and not returned in re-saleable condition, we will evaluate the condition of the returned product and offer you a percentage of what you paid minus shipping charges.

Refunds in the first 60 days after the purchase date will be reimbursed on the credit card that was used for the original purchase, otherwise, payment will be sent by e-transfer/Interac payment.